Certification for our work in Cambodia was attained in 2002. This has helped us to strengthen our operations and build capacity amongst our staff, ensuring that our work is technically and managerially sustainable.
ISO certification gives us a system we can use to continue to improve our work and demonstrates that we are a quality organization, recognized to an international standard. In order to maintain certification, the Cambodia Trust must pass an audit every three years. We have successfully completed two audits so far, in 2005 and 2008.
Watch a Beyond Good Intentions film about how ISO has helped our work
Impact on beneficiaries
The main goals of the ISO standard are "customer" satisfaction and continual improvement to services.
ISO certification has improved our client focus by looking at what disabled people really need. Now we find out from disabled people themselves, what their problems are and how we can help them to improve their lives. This information is collected and shared through feedback, survey and audit.
What is ISO?
The International Organisation for Standardisation, a standards development body, formed in 1947 with a central secretariat in Geneva, Switzerland. National standards bodies from 148 countries, including developing countries and leading industrial nations are among its members.
What is ISO 9001:2000?
It is a set of universally understood and accepted quality practices; a comprehensive set of rules that, if followed, will improve the performance of an organisation. The main goals of the ISO 9001:2000 standard are beneficiary satisfaction and continual improvement.
Why did the Cambodia Trust seek ISO 9001:2000 certification?
We wanted to find ways of strengthening the Trust’s structure and building the capacity of our staff. After much research, implementing a quality management system like ISO 9001:2000 was decided to be the way forward.
With funding from the New Zealand Government, preparation for the implementation of ISO 9001:2000 began in 1999. Our certification was awarded on March 18 2002 and maintained following an external evaluation in 2005.
Certification is an acknowledgement of the commitment and hard work of the staff of the Cambodia Trust. It gives a message of stability and competence, which we hope will help in raising funds for our work and encouraging foreign investment in the country.
